I’ve just had a chap in buying a pair of Hunter wellies in Aubergine Adjustable (THE most popular Hunter welly by far!) and he said that he’s been to a very well known retailer over the weekend who wouldn’t refund his money if he changed his mind (or his girlfriend did!)… I cannot stand this type of retailling.. I can see why retailers would do it – but you know what…I’ll never shop with them! I think these days most of us ar in a hurry..we buy things and prefer to try them on in the comfort of our own home and then if they are not right (or the other half doesn’t like it) they you can take them/it back for a refund.. Credit note.. NO THANKS!! Since the day Exclusive Footwear was launched, it’s ethos has always been to offer a full refund to all of our customers.. I think this should be standard with all retailers don’t you?